Return of Incorrect or Faulty Goods
Please note that Tech Energi will only accept returns under the circumstances of faulty or incorrect goods. You must notify us within 24 hours of any items incorrectly sent to you, and return such goods within 7 days of delivery. You will always have the choice of an exchange or refund.
All goods come with a lifetime warranty from purchase date. If there is a fault with your product we will normally offer a "like for like" exchange where possible.
To qualify for a refund or exchange the faulty product must be in original packaging, and free of faults caused by accident, neglect, misuse or normal wear and tear. Also, incomplete products sent back will not be accepted for a refund or exchange.
You need to request a ‘Returns Authorisation (RA) Number’ by emailing us at email@example.com. This must be done prior to returning the products. We will then issue you with a RA number which must be written on the parcel.
All returns will be tested by our technicians and if they are working, will be returned back to you.
Any returns sent back without a RA number on the box and an accompanying RA form will not be accepted.
The RA number is only valid for 7 days from the date of issue.
All returns must be sent to the below address
Unit 11, Westbrook Park, Trafford Park Road, Manchester, M17 1AY
0161 745 2211 | firstname.lastname@example.org